Privacy Policy

Last Updated: January 1, 2026

Nexova Digital Private Limited ("Nexova", "hum", "hamare") aapki privacy ki raksha karne ke liye committed hai. Yeh Privacy Policy explain karti hai ki jab aap nexova.in ("Platform") use karte hain toh hum aapki information kaise collect, use, aur protect karte hain.

1. Information Jo Hum Collect Karte Hain

1.1 Personal Information

Jab aap hamare platform pe register ya contact karte hain, hum collect kar sakte hain:

• Naam, email address, mobile number
• Business naam aur address
• PAN number (jab services require karti hain)
• Bank account details (payment processing ke liye)
• KYC documents (regulatory compliance ke liye)

1.2 Usage Information

Hum automatically collect karte hain: IP address, browser type, pages visited, time spent, aur device information. Yeh data platform improve karne ke liye use hota hai.

2. Information Ka Use

Collected information ka use hum karte hain:

• Services provide karne aur process karne ke liye
• Aapke account manage karne ke liye
• Important notifications aur updates bhejne ke liye
• Legal aur regulatory compliance ke liye
• Customer support provide karne ke liye
• Platform improve karne ke liye (anonymized data)

3. Information Sharing

Nexova aapki personal information third parties ko tab hi share karta hai jab:

• Aapne consent diya ho
• Service delivery ke liye zaroori ho (e.g., insurance company, bank)
• Legal requirement ho (government ya court order)
• Fraud prevention ke liye zaroori ho

Hum aapka data kabhi sell nahi karte. Kabhi bhi.

4. Data Security

Aapka data protect karne ke liye hum use karte hain:

• SSL/TLS encryption (data transmission ke liye)
• AES-256 encryption (stored data ke liye)
• Regular security audits
• Role-based access control
• Two-factor authentication (admin access)

5. Cookies

Hum cookies use karte hain platform experience improve karne ke liye. Aap browser settings se cookies disable kar sakte hain, lekin kuch features work nahi kar sakti. Hum Google Analytics use karte hain anonymized usage data ke liye.

6. Aapke Rights

Aapko following rights hain:

• Access: Aap jaanna chahte hain ki hum aapke baare mein kya data rakhte hain
• Correction: Galat information correct karwana
• Deletion: Account delete karwana (legal obligations subject to)
• Portability: Apna data download karna
• Opt-out: Marketing communications se opt out karna

In rights exercise karne ke liye hello@nexova.in pe email karo.

7. Data Retention

Hum aapka data tab tak rakhte hain jab tak: account active hai, legal obligations require karti hain (typically 7 years for financial records under Indian law), ya aap deletion request nahi karte.

8. Children's Privacy

Nexova 18 saal se kam age ke individuals ke liye nahi hai. Hum knowingly minors ka data collect nahi karte. Agar aapko lagta hai ki minor ka data collect hua hai, immediately hello@nexova.in pe report karo.

9. Policy Changes

Hum yeh policy update kar sakte hain. Material changes hone pe aapko email ya platform notification ke zariye inform kiya jaayega. Updated policy ka date upar shown hogi.

10. Contact Karo

Privacy related concerns ke liye:

• Email: privacy@nexova.in
• Phone: +91-79820-06278
• Address: Nexova Digital Pvt. Ltd., New Delhi — 110059